Question 1

Do you charge return fare for one-way drops?

Accepted Answer

No, Mala Drop Taxi provides transparent one-way pricing. You only pay for the distance traveled from your pickup to your drop location, with strictly zero hidden return charges.

Question 2

What is the minimum billing distance?

Accepted Answer

Our minimum billing distance is 130 KM for one-way trips and 250 KM for round trips per day.

Question 3

Are toll gate, permit, and hill station charges included in the fare?

Accepted Answer

No, toll gate fees, interstate permits, parking, and hill station entry charges are extra. These are transparently added and must be paid directly by the customer during the trip.

Question 4

How much is the driver allowance and waiting charge?

Accepted Answer

A standard driver allowance of ₹400 applies to all trips. If there are excessive delays from the customer's side, a waiting charge of ₹150 per hour will be applied.

Question 5

What types of cabs do you offer?

Accepted Answer

We offer a thoroughly maintained fleet ranging from comfortable Sedans for solo or small family trips, to 5-Seater SUVs, and premium 7-Seater SUVs (like Innova Crysta) for larger outstation groups.

Question 6

How do I book a taxi and receive confirmation?

Accepted Answer

You can calculate your fare and submit a request directly on our website. Our system generates an instant estimate, and we will send an official booking confirmation invoice directly to your WhatsApp.

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